Delcam UK achieves record sales of software/maintenance
Further evidence of the growing resurgence in UK manufacturing comes with the news that Delcam’s UK Division last year achieved its highest sales of software and maintenance since the company’s UK business was converted into a separate trading division in 1996. A large number of new customers for the company’s CADCAM programs, plus increased investment in additional seats by existing customers, saw an increase of almost 40% in software sales.
UK General Manager, Steve Creron, explained that the growth in sales was only partly down to the same factors that saw Delcam’s international business grow strongly during the year, in particular the broad range of software available from the company and the high levels of investment in product development that allowed Delcam to employ more CAM developers than any other supplier.
According to Mr. Creron, more important to the UK market was the outstanding reputation for support from the Birmingham-based team. In a recent survey of UK customers, the highest praise went to Delcam’s Help Desk, which provides telephone support to users. More than half of respondents rated its service as excellent, with over 40% more giving a good rating. Similar results were given for the company’s installation and training staff. Their services were also rated as excellent or good by more than 90% of customers.
"As a result of this support, more than 90% of our customers that responded replied that they would definitely recommend, or that they were likely to recommend, other companies to buy CADCAM systems from us,” stated Mr. Creron. "Less than 1% said that they were unlikely to buy from Delcam again, with none saying that they definitely would not.”
Further evidence of the high value placed on this support came earlier in the year, when Delcam was presented with the Best Supplier Partnership award for its relationship with Coventry Engineering Group at the MTA Manufacturing Industry Awards. This category celebrates successful relationships between a customer and supplier, covering any business partnership that has delivered excellence in innovation, sustainability, value or delivery.
Another important contribution to the record year came from outstanding results at the MACH exhibition. Delcam received orders for software valued at over £250,000 during the week of the show. Companies placing orders included Future Advanced Manufacturing, AKD Engineering, Hampshire Insulations, DPS Designs, PPA Group, MJB Precision and Formaplex. Further business was generated in the second half of the year from leads made at MACH.
14 January 2013