The UK Support Department consists of 16 full time members of staff which splits into two teams plus an administration department. The two teams being the helpdesk and installation teams.
The Helpdesk team
The Helpdesk team consists of 6 engineers who specialize in the full range of Delcam's Powersolution Products and the integration of all the other essential products that provide the full turn key solution offered by Delcam. The engineers who offer frontline support will try to answer your problem immediately giving you the quickest response time possible.
The helpdesk is available from 8:00am to 5:00pm Monday to Friday. The helpdesk also offers a weekend service which is available on Saturday mornings from 8:30am to 12:30pm.Telephone No: 0121 683 1010
The Installations team
The Installations team consists of 8 engineers offering a wide range of experience whether it be a site who has just recently invested in CAD/CAM or the more established sites whose requirements need to be supported with the latest available technology. The team offers a wide range of knowledge in the Microsoft Windows and Unix operating systems and the ability to integrate all various types of platforms, this being an important issue in today's typical CAD/CAM office which may use software offered by vendors other than Delcam. The installations team further splits into regionalised areas, Midlands, North and South to allow continuity between the customer site and a specific engineer.